Skip Global Navigation to Main Content
Skip Breadcrumb Navigation
How to make an appointment


(Changes to Appointment Procedures)

Effective on November 15th, applicants making visa interview appointments via the Call Center must provide the customer service representative with their fee receipt number, which can be identified as the red number in the top right-hand corner of the receipt.  When the visa applicant calls to make an appointment, he or she will be asked for identifying information, e.g., name, passport number, and the fee receipt number.  They will then be given an appointment day and time at the U.S.  Embassy or Consulate of their choice.  Please note that providing the fee receipt number will necessitate purchasing the visa fee at any branch of CITIC Bank in advance of making an appointment, and that fee receipts are not transferable or refundable.  

For further information regarding fees, please visit Visa Application Fees

All applicants, both private and official passport holder, need to contact the Visa Information Call Center to make an interview appointment.

The Visa Information Call Center is a user pays service. Before contacting the Call Center please obtain a PIN number either from a participating branch of CITIC Industrial Bank or from the Call Center website, using a debit/credit card. A 12-minute PIN card costs 54 RMB and an 8-minute PIN cards costs 36 RMB.

The Visa Information Call Center can be reached by dialing 4008-872-333 (toll free) or (021) 3881-4611 (Shanghai local phone number) from within China, or internationally by dialing 86-21-3881-4611 (local Shanghai number). 

Please note that costs for all local and international long-distance calls are solely the responsibility of the caller.

The visa information center is available to make interview appointments Monday through Friday from 7am to 7pm and Saturday from 8am to 5pm. The Call Center is closed on Sundays and Chinese holidays.

If you have been refused a visa within the past year, please notify the Call center when scheduling another appointment.  All previous refusals, whenever they occurred, should be noted on the DS-156 application form, item number 31.

Expedited appointments

All applicants need to make an interview appointment via the Visa Information Call Center.

The Visa Section Chief will consider requests for expedited appointment for the following (but not limited to) reasons:

  • Emergency medical treatment, for applicant as well as any persons desiring to travel in support (for example, parents caring for a child).
  • Family emergency, such as death.
  • Urgent business and official travel.
  • Under certain circumstances students and exchange scholars who may require an additional clearance before starting their program.

After you have made an appointment with the Visa Information Call Center, please send an email at to the Visa Section Chief, detailing your request for an expedited visa. All requests will be answered within 48 hours.